Frequently Asked Questions
A: We use high quality stainless steel for all our pieces. It doesn't tarnish, rust, or fade. We then add a layer of 18K/14K gold or platinum plating for a luxury look.
A: Yes, you can. Our jewellery is water-resistant. You can wear it while showering, swimming, and sweating.
Avoid scratches and tangling. Clean gently with a soft cloth. Store pieces separately.
With this simple care, your jewellery will last a long time.
A: In Australia, standard shipping is free and takes 2-8 days. Express shipping costs $15 and takes 1-4 days. For international please check: Shipping Policy.
A: We offer a 30-day return policy. If you're not satisfied, you can return your item within 30 days. See our Refund Policy for full details.
A: Yes, we provide a lifetime colour warranty for normal wear, subject to proper care. If your jewellery experiences colour loss under these conditions, we'll replace it at no cost.
A: We accommodate various secure payment options, including PayPal, Apple Pay, Google Pay, and all major credit cards such as Visa and Mastercard.
A: While we currently don't offer these services, we're considering introducing them in the future. We recommend checking our website periodically for updates.
A: Certainly. We offer free gift wrapping for all orders.
A: Our collection encompasses a variety of classic pieces, including necklaces, bracelets, earrings, and rings. We invite you to explore our full range on our website.
A: Absolutely. Our commitment to sustainability is reflected in our eco-friendly, reusable packaging, suitable for jewellery storage or other small items.
A: Dearlan specialises in providing affordable, high-quality jewellery that maintains its appearance over time. We pride ourselves on offering elegant, durable pieces that provide excellent value.
A: Yes, our use of hypoallergenic stainless steel makes our jewellery suitable for most skin types, including those with sensitivities.
A: We offer two reliable methods to find your perfect fit. First, visit our Ring Sizer page on our website for a digital sizing guide. For the most accurate results, we recommend purchasing our professional Ring Sizer, available in our store. This ensures a precise measurement for your Dearlan jewellery.