Shipping policy
FREE shipping on AU orders over AUD $99. Except for special offers.
All orders are processed within 1 business day after receiving your order confirmation email.
Potential delays may apply due to a high volume of orders or postal service problems that are outside of our control.
Australia Domestic Delivery Time Estimates
| SHIPPING FEES | DELIVERED WITHIN | SHIPPING FEES | CONDITION |
| Free AU Standard | 2-8 business days | Free | over AUD$99 |
| AU Standard | 2-8 business days | AUD$8.99 | under AUD$99 |
| Express | 1-4 business days | AUD$14.95 | under AUD$99 |
| Express | 1-4 business days | AUD$4.95 | Over AUD$99 |
New Zealand Delivery Time Estimates
| SHIPPING OPTION |
Australia Standard International |
SHIPPING FEES |
| Express | 8-12 business days | AUD$18 |
USA & Canada Delivery Time Estimates
| SHIPPING OPTION | Australia Standard International |
SHIPPING FEES |
| Express | 8-12 business days | AUD$25 |
UK & Ireland Delivery Time Estimates
| SHIPPING OPTION |
Australia Standard International |
SHIPPING FEES |
| Express | 8-12 business days | AUD$30 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Dearlan Jewellery is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at info@Dearlan.com.au with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery domestically if the item is unused and in its original condition, and we will refund the full order amount.
To initiate a return, please complete the following steps:
- Reply to your order confirmation email to request which products you would like to return.
- Print the prepaid return shipping label that you will receive from us by email.
- Send all items back to us using the label provided.
Please note:
- Costs of return shipping label will be deducted from refund.
- Shipping costs from online purchases are non-refundable.
More details please check our refund policy at: https://www.Dearlan.com.au/policies/refund-policy
In the event that your order arrives damaged in any way, please email us as soon as possible at info@Dearlan.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@Dearlan.com.au.